Customers keep disappearing
Customers keep disappearing
http://www.loyaltyeffect.com/loyaltyrules/library_articles_details.asp?id=6708
Customers prizes for loyalty
Customers prizes for loyalty
http://www.loyaltyeffect.com/loyaltyrules/library_articles_details.asp?id=7639
Dispensing with loyalty
Dispensing with loyalty
http://www.loyaltyeffect.com/loyaltyrules/library_articles_details.asp?id=8367
Essays van F. Reichveld
Read essays by fred reichheld on the importance of business loyalty.
http://www.loyaltyeffect.com/loyaltyrules/library_briefs.html
Loyalty not always profitable.
Loyalty not always profitable.
http://www.loyaltyeffect.com/loyaltyrules/library_articles_details.asp?id=8014